Customer Service Representative
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. You will process payments and follow up on invoices.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Excel skills are preferred.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
THE SALES MANAGERS RESPONSIBILITIES
- Responding promptly to customer and dealers inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer and dealers complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer and dealer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional Processing accounts and incoming payments in compliance with financial policies and procedures
- Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts payable and accounts receivables’ data
- Preparing bills, invoices and bank deposits
- Keeping track of assigned accounts to identify outstanding payments
- Planning course of action to recover outstanding payments
- Locating and contacting customers and dealers to inquire of their payment status
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Must live near and work out of our Bensenville, IL office.
JOB TYPE: FULL-TIME
Sackett Systems offers a growing environment, competitive wages and excellent benefits including 401K. Email your resume and cover letter to: Careers@sackettsystems.com